Free template pack

Agency operations templates that survive a busy delivery week.

Four working documents we use to onboard clients, agree scope, send weekly updates, and keep change requests from quietly eating the margin. Plain text, no tool required.

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Client onboarding checklist

Every step from signed scope to the day-30 review, with an owner named for each one.

  • Pre-kickoff admin and access requests
  • Kickoff questions worth asking
  • Day 14 and day 30 checkpoints
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Project kickoff brief

The one-page brief that settles scope, milestones and the client review window before work starts.

  • Goal and success criteria in the client's words
  • In-scope and not-in-scope lists
  • Approval and escalation path
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Weekly client status report

The same format every week, so clients stop asking where things stand and risks surface early.

  • Finished / next up summary
  • Decisions you need from the client, with dates
  • Movement against plan and hours used
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Change request log

The log that turns a verbal favour into a tracked decision with cost and date impact attached.

  • Four-step process for logging a request
  • Copy-ready message to the client
  • Scope creep review at invoicing

These templates are free to copy and adapt inside your agency. Client & Craft does not collect client or project data through this page.